Terms and Conditions
The terms for plumbing work and online shop purchases from Andy Plumbers
These are the terms on which Andy Plumbers does business, whether you book a plumber or buy from the online shop. They are written to be read. If anything here is unclear, ask before you order or book: 011 477 1118 or .
These policies form part of these terms:
Delivery Policy · Refunds and Returns Policy · Privacy Policy (POPIA)
Contents
- Who you are dealing with
- What these terms cover
- Prices and payment
- Online shop orders
- Delivery
- Returns, refunds and warranty
- Plumbing services
- Fitting products bought from the shop
- What a water filter is, and is not
- Website content
- Liability
- Your personal information
- Governing law and disputes
- Changes to these terms
- How to contact us
1. Who you are dealing with
Andy Plumbers Construction and Maintenance (Pty) Ltd, trading as Andy Plumbers, a maintenance plumbing company registered in South Africa.
- Address: 252a Smit Street, Fairland, Randburg, 2170, Gauteng, South Africa
- Phone and WhatsApp: 011 477 1118
- Email:
- Office hours: Monday to Friday, 06:00 to 17:00
- Website: andyplumbers.co.za
Andy Plumbers is a service area business. Our plumbers come to you. We do not run a walk-in counter, and goods bought from the online shop are delivered by courier rather than collected.
2. What these terms cover
These terms apply to two things:
- Plumbing services: maintenance plumbing, geysers, drains, bathroom renovations, water filtration, water backup and borehole work, quoted and carried out by Andy Plumbers in Randburg, Fairland, Northcliff and the surrounding Johannesburg suburbs.
- Online shop purchases: water filtration products and parts bought through the Andy Plumbers online shop on this website and delivered by courier anywhere in South Africa.
By placing an order, accepting a quotation or using this website you agree to these terms and to the policies linked above. If you do not agree, please do not order or book.
3. Prices and payment
- All prices are in South African Rand (ZAR) and include VAT at 15%.
- The price is the same whether you pay by card, instant EFT or any other method. There is no surcharge for paying by card.
- Online payments are processed by PayFast on behalf of Andy Plumbers: Visa and Mastercard credit and debit cards, instant EFT, and the other payment methods PayFast offers at checkout. Your card details are entered on PayFast's secure pages and never reach us.
- For shop orders, payment in full is required before dispatch. There is no cash on delivery.
- For plumbing services, the price and the payment terms are stated on the written quotation and the invoice for that job. Invoices may be settled by EFT, by card, or through a PayFast payment link.
- Where a price or courier charge has been loaded in error, we will tell you before the order goes ahead and refund you in full if you choose not to proceed at the corrected price.
4. Online shop orders
An order placed on the online shop is an offer to buy. It becomes a sale when payment is confirmed and we email you an order confirmation. If something cannot be supplied, because a stock count was wrong or a price was loaded in error, we tell you and refund what you paid in full. We would rather lose the sale than send you something different from what you ordered.
A paid order goes straight to packing, so it cannot be changed once payment has gone through. If it turns out to be the wrong thing, it comes back under the Refunds and Returns Policy, and your right to cancel an online purchase within 7 days of delivery under the Electronic Communications and Transactions Act is not affected.
Please check your delivery address before you pay. We dispatch to the address you give us, and a parcel sent to a wrong address you supplied may carry a redelivery charge.
5. Delivery
Shop orders are delivered by courier to a street address in South Africa. Dispatch times, delivery times, courier costs and the addresses that carry a surcharge are set out in the Delivery Policy. In short: a paid order leaves the next business day, Johannesburg addresses usually receive it the business day after that, and economy courier is free on orders of R1,500 or more to a standard street address.
The goods are yours, and at your risk, from the moment the courier hands them over. Check the parcel when it arrives. If anything is damaged, missing or not what you ordered, email photographs within 48 hours of receiving it so that we can put it right.
6. Returns, refunds and warranty
You can send a shop purchase back within 14 calendar days of delivery for a refund if it is unused, unopened and in its original packaging, or up to 30 days from purchase with a 10% restocking fee. Products carry a 12 month limited warranty against defects in materials and workmanship, and the Consumer Protection Act gives you six months from delivery in which a defective product is repaired, replaced or refunded. The full conditions, including what cannot come back once opened, are in the Refunds and Returns Policy, which forms part of these terms.
7. Plumbing services
- Plumbing work is carried out under a written quotation. The quotation states the scope of the work, the price and the payment terms, and it forms part of these terms for that job.
- Changes to the scope found once work is under way, for example a pipe that turns out to be in worse condition than it looked, are discussed and agreed with you before the extra work goes ahead.
- Work is carried out during office hours, Monday to Friday, in the suburbs we serve.
- Where the work requires a plumbing Certificate of Compliance, the certificate is issued on completion of compliant work and is included in the quotation where applicable.
- You have the right to good quality service under the Consumer Protection Act. If something we fitted or repaired fails because of our workmanship, tell us and we come back and put it right.
8. Fitting products bought from the shop
Most of what the shop sells can be fitted by a competent person following the instructions in the box. If you fit it yourself, the fitting is yours: we cannot answer for a leak caused by a joint we did not make. Work on the main water supply to a property should be done by a qualified plumber. Where Andy Plumbers fits what you bought, that work is a separate service, quoted and invoiced on its own.
9. What a water filter is, and is not
Product pages say what each product is designed to reduce. How well any filter performs depends on the water going into it, the water pressure, and whether the cartridges are changed on time. Borehole, tank and river water should be tested by a laboratory before equipment is chosen. Nothing in the shop is a medical device, and nothing on this website is medical advice.
10. Website content
The information on this website is given in good faith as general guidance about plumbing and water treatment. It is not a substitute for an inspection of your property. We may correct errors in prices, descriptions or availability and update the website at any time. The text, photographs and design of this website belong to Andy Plumbers and may not be copied or reused without our written permission.
11. Liability
Nothing in these terms takes away a right you have under the Consumer Protection Act, 2008 or the Electronic Communications and Transactions Act, 2002. Beyond those rights, and as far as the law allows, our liability for any order or job is limited to the amount you paid for it, and we are not liable for indirect or consequential loss.
12. Your personal information
We use your details to quote, to fill and deliver your order, and to answer you. Our Privacy Policy explains what we keep and how we protect it under the Protection of Personal Information Act (POPIA). We never see or store your card details: PayFast processes the payment and tells us only whether it succeeded.
13. Governing law and disputes
These terms are governed by the law of the Republic of South Africa. If you have a complaint, please contact us first so that we can resolve it. A complaint we cannot settle between us may be taken to the Consumer Goods and Services Ombud or the National Consumer Commission.
14. Changes to these terms
We may update these terms from time to time. The version on this page on the day you order or accept a quotation is the one that applies to that order or job.
15. How to contact us
- Phone and WhatsApp: 011 477 1118
- Email:
- Address: 252a Smit Street, Fairland, Randburg, 2170
- Office hours: Monday to Friday, 06:00 to 17:00
- Or use the contact form