Delivery Policy

Last updated: 8 October 2026

This policy covers goods bought through the Andy Plumbers online shop. Everything the shop sells is delivered by courier, door to door, to a street address anywhere in South Africa. Plumbing services are a separate matter and are covered at the end of this page.

1. Where we deliver

• Anywhere in South Africa, to a street address, by courier. Our courier partner is JKJ Express.
• The courier cannot deliver to a PO Box or a Postnet suite. Please give a physical address where someone can sign for the parcel on a business day.
• We do not offer collection. Andy Plumbers is a plumbing company with vans on the road, not a shop counter, so every order ships.
• We do not deliver outside South Africa.

2. What delivery costs

• Economy courier is free on an order of R1,500 or more to a standard street address in a city, town or suburb.
• On an order below R1,500, the checkout shows the courier's actual rate for your address and your parcels before you pay. The courier charges by the size and weight of the parcel, not by the number of items, so a fuller basket makes delivery cheaper per item.
• Three things are never free, whatever the order comes to:
  • Bags of filter media, filter vessels and tanks. They are heavy and bulky and ship at the quoted rate.
  • Farms, plots and game farms, rural and high-risk areas, chain stores, mines, embassies and power stations. The courier surcharges these addresses and the surcharge is shown at checkout.
  • Overnight express. On an order that would otherwise ship free, express is charged at the difference.
• All delivery charges are in South African Rand and include VAT. The amount you see at checkout is the amount you pay. There are no delivery charges added after you have paid.

3. When your order is dispatched

A paid order leaves the next business day. Payment must be confirmed by PayFast before anything is packed, so an order paid on a Friday afternoon or over a weekend leaves on the Monday. Business days are Monday to Friday, excluding South African public holidays.

If for any reason we cannot dispatch within that time, for example because a stock count was wrong, we contact you before the day is out, tell you when it can leave, and ask you to confirm whether you would like to wait or be refunded in full.

4. How long delivery takes

Counted in business days from the day the courier collects:

Service	Johannesburg and Pretoria	Other main centres	Outlying and regional areas
Economy	Usually the next business day	2 to 3 business days	4 to 5 business days
Overnight express parcels up to about 10 kg	By 10:30 the next business day	By 10:30 the next business day	2 to 3 business days

• Couriers collect and deliver on business days only, between 08:00 and 17:00. Nothing moves on a weekend or a public holiday, so a parcel collected on a Friday is delivered from the following Monday.
• These are the courier's normal times, not a guarantee. Weather, road closures and peak season can add a day. If a parcel is running late, email us and we chase it with the courier.

5. Tracking your order

• When PayFast confirms your payment you receive an order confirmation by email, with a tax invoice.
• When the courier collects the parcel you receive a second email with the waybill number and a tracking link.
• If an email has not arrived, check your spam folder first, then contact us with your order number.

6. When the parcel arrives

• Someone needs to be at the address to receive and sign for the parcel. If nobody is there, the courier will attempt delivery again. A redelivery fee may apply where an address you gave was wrong or incomplete.
• The goods are yours, and at your risk, from the moment the courier hands them over.
• Open the parcel when it arrives. If anything is damaged, missing or not what you ordered, email photographs to us within 48 hours of receiving it. The courier will not accept a damage claim after that, so neither can we. We collect at our cost and repair or replace. The full process is in the Refunds and Returns Policy.

7. Fitting

Delivery is to the door. Fitting is a separate service by our own plumbers in the Randburg, Fairland, Northcliff and surrounding Johannesburg suburbs we serve, quoted and invoiced on its own. Phone the office on 011 477 1118 during office hours to arrange it.

8. Plumbing services

For plumbing work there is no parcel. "Delivery" means our plumber attending at your property at the time agreed with you, during office hours, Monday to Friday, in the suburbs we serve. The quotation for the job states what is included and when the work is expected to take place. Materials for a job are brought by our plumber and are included in the quotation unless it says otherwise.

9. How to contact us about a delivery

• Phone and WhatsApp: 011 477 1118, Monday to Friday, 06:00 to 17:00
• Email:
• Andy Plumbers Construction and Maintenance (Pty) Ltd, 252a Smit Street, Fairland, Randburg, 2170