POPIA Privacy Policy

Contents

• Introduction
• Who We Are
• Collection of Personal Information
• How We Use Your Information
• Disclosure of Information
• Information Security
• Access to Your Personal Information
• Correction of Your Personal Information
• Definition of Personal Information
• Changes to This Notice
• How to Contact Us

1. Introduction

At Andy Plumbers Construction and Maintenance Pty (Ltd), we value your privacy and are committed to protecting your personal information. This Privacy Notice explains how we collect, use, and safeguard your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa. We aim to handle your information responsibly, lawfully, and transparently.

By providing your personal information to us—whether through our website, in person, or via other means—you acknowledge that you have reviewed this Privacy Notice and consent to the collection, use, and disclosure of your personal information as outlined herein. If you do not agree with this notice, you may choose not to provide your information, though this may limit our ability to serve you as a customer or supplier.

This Privacy Notice forms part of our Terms and Conditions and is governed by South African law. Please read it carefully to understand our practices.

2. Who We Are

Andy Plumbers Construction and Maintenance Pty (Ltd) is a fully inclusive plumbing, construction, and maintenance service provider based in Johannesburg and serving surrounding areas. We collect the following types of personal information to deliver our services effectively:

• Full Name
• Identity Number (where applicable)
• Physical Address
• Email Address
• Telephone/Cell Number

3. Collection of Personal Information

We collect and process your personal information to provide you with our services, improve our offerings, fulfill contractual obligations, and for other purposes outlined below. We only collect information necessary for the intended purpose and will inform you whether providing it is mandatory or optional.

How We Collect Information

• Directly from You: When you engage with us (e.g., requesting a quote, signing a contract, or contacting us).
• Through Our Website: When you submit enquiries, forms, or user-generated content.
• From Other Sources: With your consent, we may supplement your information with data from industry partners to enhance your experience with us.

Examples of Information Collected

• Name
• Address
• Email Address
• Telephone/Cell Number
• Details you provide in enquiries or content submitted to our website

4. Collection of Non-Personal Information

We may automatically collect non-personal information, such as your browser type, IP address, or the website that referred you to us. This data is anonymized or aggregated and cannot identify you personally. It helps us improve our website's functionality and user experience. We may share this non-personal data with third parties for analytical purposes related to our website.

5. Cookies Policy

What Are Cookies?

Cookies are small data files stored by your browser to enhance your website experience. They do not access information on your device beyond what we send.

Why We Use Cookies

Cookies help us understand how you interact with our site, remember your preferences (e.g., language settings), and improve usability. Some cookies are temporary (session cookies), while others persist for longer (persistent cookies).

Third-Party Cookies

We may embed content (e.g., videos or links) from third parties like YouTube, which may use their own cookies. Please review their privacy policies for details.

Managing Cookies

You can reject or delete cookies via your browser settings (consult your browser's Help function or visit www.allaboutcookies.org). Note that disabling cookies may affect website functionality.

6. How We Use Your Information

We use your personal and non-personal information only for the purposes for which it was collected or as agreed with you, including:

• To provide and improve our plumbing, construction, and maintenance services.
• To fulfill contractual obligations with customers and suppliers.
• To personalize your website experience and suggest relevant products or services.
• To respond to your enquiries or comments.
• To conduct market research, customer satisfaction surveys, or statistical analysis.
• To send marketing communications (with your consent).
• To verify your identity and ensure security.
• To comply with legal obligations, audits, or industry codes.
• To notify you of service updates or changes.

7. Disclosure of Personal Information

We may share your personal information with:

• Business Partners: Involved in delivering our services, bound by confidentiality agreements.
• Third Parties: For purposes listed above, provided you have not objected.
• Legal Authorities: Where required by law or to protect our rights.

We do not sell your information or share it with external companies for their independent use without your explicit consent.

8. Information Security

We are committed to protecting your personal information from unauthorized access, use, or disclosure. Our security measures include:

• Physical and digital safeguards (e.g., secure servers, locked storage).
• Access controls limiting who can view your information.
• Regular reviews of security practices.
• Secure communication protocols.
• Contractual obligations for third parties handling your data.

9. Access to Your Personal Information

You have the right to request a copy of the personal information we hold about you. To do so, contact us using the details below, specifying what information you need. We will verify your identity before responding. A reasonable fee may apply as permitted by POPIA.

10. Correction of Your Personal Information

You may request updates, corrections, or deletion of your personal information. We will verify your identity before making changes. Please help us keep your information accurate by notifying us of any updates.

11. Definition of Personal Information

Under POPIA, "personal information" refers to data about an identifiable, living individual or existing juristic person (e.g., name, ID number, contact details). For more details, refer to the POPIA text at: www.gov.za/documents/download.php?f=204368.

12. Changes to This Notice

We may update this Privacy Notice periodically. Please check our website regularly for the latest version.

13. How to Contact Us

For questions, complaints, or to exercise your rights (e.g., access, correction, or withdrawal of consent), contact us at:

• Email: info@andyplumbers.co.za
• Phone: 011 477 1118
• Address: Smit Street, Fairland, Randburg, Gauteng

APPENDIX A: Consent Form for Customers/Suppliers

Andy Plumbers Construction and Maintenance Pty (Ltd) collects personal information when you register with us for business purposes. We use this information solely to fulfill the purpose of your registration and protect it as outlined in this Privacy Notice and POPIA. With your consent, we may send you marketing information. We will not share your information with external companies without your approval. For more details, email: info@andyplumbers.co.za.