A Northcliff family had an under-sink water filter installed by another company. Two years later, the flow had slowed to a trickle, the water tasted musty, and they noticed a faint brown colour.
They called us. The sediment cartridge was completely blocked — dark brown, slimy to touch. The carbon cartridge had exhausted months ago. We replaced both, checked all connections, and showed them the recommended replacement schedule. Now they are on our annual service list.
A filter that is not maintained is worse than no filter at all — it gives you a false sense of security while potentially adding bacteria to your water.